Indian Hub Furniture
We strive to deliver all orders within 7 to 10 working days after processing and payment confirmation. Delivery to remote postcodes and regions, like Scotland and Wales, may take longer and will incur an additional charge.
Most UK mainland deliveries are free, with a few exceptions listed below.
Scotland Postcodes: £30
EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD
Scotland Postcodes: £59
AB, DD, IV 1-28, 30-32, 36, 40-49, 52-56, 63, KW 1-3, 5-14, PA 21-38, PH 1-26, 30-41, 49-50
Wales Postcodes: £30
LL, LD, SY16-20, 23-25, SA
South East Postcodes: £22
TQ, TR, EX, PL, PR
South West Postcodes:
PL, PR £12
Channel Island £66
Northern Ireland – Deliveries are currently unavailable.
Southern Ireland – Deliveries are currently unavailable.
Our items are heavy, bulky, and arrive fully assembled, so we use our own dedicated drivers who are familiar with handling these products. This helps us minimize the risk of transportation damage that might occur with alternative couriers.
Depending on the size of the items and delivery postcodes, deliveries might be handled by a pallet company or a small parcel courier like FedEx or Yodel. Each order will include a tracking number.
We usually provide a standard one-person delivery service. If you’d like your items brought to a specific room, there will be an extra charge based on factors like postcode, building accessibility, and room location. We can offer an independent quote for this service upon request.
After the distribution manager sets up a delivery route, someone from the transport team will give you a call 1-2 days beforehand to let you know the delivery date and approximate arrival time for your goods. If you can’t accept the delivery on the scheduled date, we’ll reschedule, but it may take up to 5-10 working days to arrange another delivery to your location.
To ensure a smooth and speedy delivery, please provide your phone number and email so the transport team can arrange the date and time with you. If your order doesn’t meet your expectations, we offer a 14-day money-back guarantee on all items. Unused goods in their original packaging can be returned within 14 days of dispatch. Notify us by email with your reason for return and a photo of the repacked item. It’s your responsibility to keep the products safe and return them in saleable condition. We’ll refund the full product cost once we receive the items, though postage and packing costs may not always be refunded—see details below.
If your order arrives damaged or with any discrepancies, please let us know right at the time of delivery. You can email us at info@mangowoodfurniture.co.uk, including your name, postcode, and order number. To help us resolve the issue, we’ll need photos and a brief description of the problem.
Refund of Delivery Charge:
Postage and packing are direct costs and, unfortunately, cannot always be refunded. However, if a return is needed due to our mistake, we’re happy to cover both inbound and outbound charges—just make sure the error is reported at the time of delivery.
Artisan Furniture
Furniture in stock will be delivered within a few business days, while made-to-order pieces may take at least 16 weeks to produce. Deliveries to remote areas in the Highlands and Islands will incur an additional charge.
Manufacturing Defects
If a product shows a clear manufacturing defect or doesn’t meet the required specifications:
- Credit note applied to your account.
- Discount/partial refund should you elect to keep the item.
- Full refund (or partial refund if part of a set).
- Replacement of the goods (subject to availability).
- Repair or provision of parts (with your consent) when feasible to restore to first‑quality condition.
Transit Damages
- – Inspect upon delivery and photograph packaging and any damage.
– Notify within 2 working days via Contact Us.
– Provide photos of the product and packaging with a brief description.
– If approved: free collection from original address; replacement, refund, or repair as appropriate. Retain packaging for courier/insurer assessment.
– Late reports cannot be honored due to carrier insurance limits.
– Environmental Transit Impact (Condensation, Moisture & Environmental Surface Deposits) is a subset of Transit Damages.
Lost Parcels & Missing Parts
- – Lost Parcel: Notify within 5 days of dispatch notice if undelivered. If confirmed lost, replacement (subject to stock) or refund/credit will be issued.
– Missing Parts: Report within 2 working days of delivery. Free replacement parts dispatched within 2 working days of approval.
– Pest Infestation Policy (90‑Day Coverage):
* Coverage Window: Report suspected infestation within 90 calendar days of delivery.
* Evidence: Provide clear photos/videos of pests, boreholes, frass, and brief environment details.
* Verification & Remedy: Upon verification, choose refund, replacement, or alternate item of equal value. Collection of affected goods arranged.
* Prevention: Multi-stage fumigation; compliance with international wood-product standards.
* Exclusions: Infestations introduced post-delivery or due to misuse/improper storage are not covered.
* Policy Updates: Specifics may be amended; website version is authoritative.
Handmade products and natural variations, including upholstery.
– Wood: Variations in shade and grain; minor differences in finish and lustre; small filled knots or hairline repairs; dimensional tolerances and feature placement differences; allowances for wood movement (e.g., micro-gaps at drawers and doors).
– Artisanal details: Slight variations in carving, paint, or screen printing compared to reference images.
– Colour representation: Minor differences due to lighting conditions or display settings.
– Upholstery: Variations in texture, tone, or pattern between batches; pattern placement may differ.
For precise multi-piece matches, commissioning a bespoke batch is recommended.