Indian Hub Furniture
We hope that your order is just what you wanted, but in case it isn’t, we offer a 14-day money back guarantee on all items.
You may return the unused goods in their original packing within 14 days of the date of dispatch. You must notify us via email if this is your intention stating the reason for return along with a photo of the item repacked. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely and in saleable condition. We will refund the full cost of the product to you upon receipt of the returned items. Unfortunately, we cannot always refund postage and packing costs – please see further information below.
Please notify us at the time of delivery if your order arrives damaged or there are any discrepancies. You can contact us via email quoting the name, postcode and order number to info@mangowoodfurniture.co.uk. We will require photos and a description of the issue in order to resolve.
Refund of Delivery Charge:
We regret that postage and packing are direct costs and cannot be refunded in all circumstances.
If a return is required as a result of our error, we will be happy to refund both inbound and outbound charges, but this error must be reported at the time of delivery.
Artisan Furniture
Manufacturing Defects
If a product has a clear manufacturing defect or fails to meet specification:
- Credit note applied to your account.
- Discount/partial refund should you elect to keep the item.
- Full refund (or partial refund if part of a set).
- Replacement of the goods (subject to availability).
- Repair or provision of parts (with your consent) when feasible to restore first‑quality condition.
Transit Damages
- Inspect on delivery and photograph packaging and damage.
- Notify within 2 working days via My Returns (reason: transit damage).
- Provide photos of product and packaging with a brief description.
- If approved: free collection from original address; replacement/refund/repair as appropriate. Retain packaging for courier/insurer assessment.
- Late reports cannot be honoured due to carrier insurance limits.
- Environmental Transit Impact: Condensation, Moisture & Environmental Surface Deposits – is a subset of Transit Damages.
Lost Parcels & Missing Parts
- Lost parcel: If not received after dispatch notification, notify within 5 days of the dispatch notice. If confirmed lost: replacement (stock permitting) or refund/credit.
- Missing parts: Notify within 2 working days of delivery; we dispatch free replacement parts (typically within 2 working days of approval).
Pest Infestation Policy (90‑Day Coverage)
- Coverage window: Report suspected infestation within 90 calendar days of delivery.
- Evidence: Clear photos/videos of pests, bore‑holes, frass; brief environment details.
- Verification & remedy: Upon verification, choose refund, replacement, or alternate item of equal value. We arrange collection of affected goods.
- Prevention: Multi‑stage fumigation; adherence to international wood‑product standards.
- Exclusions: Infestations introduced after delivery or due to misuse/improper storage are not covered.
- Policy updates: We may amend specifics; the website version is controlling.
Handmade Products & Natural Variations (Including Upholstery)
- Wood: Shade/grain variations; minor finish/lustre differences; small filled knots/hairline fills; tolerances in dimensions/feature placement; wood‑movement allowances (e.g., micro‑gaps at drawers/doors).
- Artisanal details: Slight carving/paint/screen‑print variances versus photographs.
- Colour representation: Minor differences due to lighting/screens.
- Upholstery: Batch‑to‑batch shade/texture variances; pattern placement may differ.
- If an exact multi‑piece match is critical, commission a bespoke batch.